Privacy Policy

How do we use the personal data?

We can use personal data for the following purposes:

To verify your identity and set up and manage your account

In the process of providing you with services or information about our services, we need to verify your identity in order to establish you as a customer and we need to use this information to effectively manage your account with us and to ensure that you receive the best possible information Possible service from us. This may include third parties doing credit or identity checks on our behalf. Not only is this in our legitimate interest, but the use of your personal data in this way is also necessary so that we know who you are, as we are legally obliged to comply with certain legal obligations of Know Your Customer.

To profile you

We may from time to time use personal information about you to profile you so that we can understand you and offer the best possible products and services. We can also make decisions about you through automated profiling or automated credit checks, which can impair your ability to use our services. We may need to do this either to comply with our legal obligations or because it is in our legitimate interest to use your personal data in this way.

Investigate or resolve inquiries or disputes

We may need to use the personal information we collect from you to investigate problems and / or resolve disputes with you, as it is in our legitimate interests to ensure that problems and / or disputes are resolved as quickly and efficiently as possible Can be investigated and resolved.

To provide references about you

From time to time, third parties such as credit agencies may contact us to provide a credit reference about you for credit and identity checks. It may be in our legitimate interest to comply with our legal obligations, or we may be required to provide such a reference in order to comply with a legal obligation. However, if we are not sure we will speak to you first before we give a hint.

To send you surveys

From time to time we may send you surveys as part of our customer feedback process. It is in our legitimate interests to solicit feedback to ensure we are providing you with the best possible service. However, from time to time we may ask you to take part in other surveys. If you consent to participate in such surveys, we will rely on your consent to use the personal information we collect as part of these surveys. Any responses to surveys that we send for customer feedback or otherwise are aggregated and depersonalized before the survey results are shared with third parties.

Data analysis

Our websites and emails may contain web beacons or pixel tags or similar data analysis tools that we can use to track the receipt of correspondence and count the number of users who visit our website or correspond to our correspondence Have opened. If your personal data is completely anonymized, we do not need a legal basis, as the data is no longer personal data. However, if your personal data is not anonymized, it is in our legitimate interest to continuously evaluate this personal data to ensure that the products and services we offer are relevant to the market.

Marketing from us

We may use your personal information to send you marketing communications via email, phone or other agreed forms (including social media campaigns) to ensure that you are always up to date on our latest products and services . When we send you marketing communications, we do so either in our legitimate interest or with your consent.

Corporate restructuring

If we are undergoing a corporate reorganization or if part or all of our business is acquired by a third party, we may need to use your personal information in connection with that reorganization or acquisition. Such use may include disclosing your information as part of a due diligence review. It is our legitimate interest to use your data in this way, provided that we comply with all legal obligations we have towards you.

Security

If you enter one of our buildings, we can record your picture on our video surveillance for security reasons. We can also use your data to record who entered our premises on a particular day. It is in our legitimate interest to do this to ensure a safe work environment.

Access

If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of this personal data (along with certain other information). If you need additional copies, we may have to charge a reasonable administration fee.

Rectification

If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it corrected. If we have passed on your personal data to others, we will inform them of the correction as far as possible. If you ask us where this is possible and lawful, we will also let you know with whom we shared your personal information so that you can contact them directly.

Processing restrictions

You can ask us to block or suppress the processing of your personal data under certain circumstances, e.g. B. if you dispute the accuracy of this personal data or object to the processing by us. However, it will not prevent us from storing your personal data. We’ll let you know before we remove any restriction. If we have passed on your personal data to others, we will inform them of the restriction as far as possible. If you ask us where this is possible and lawful, we will also let you know with whom we shared your personal information so that you can contact them directly.

Objection
You can ask us to stop processing your personal data and we will do so if we:

  • To rely on our own or the legitimate interests of others when processing your personal data, unless we can demonstrate compelling legal grounds for processing;
  • Processing your personal data for direct marketing; or
  • Processing of your personal data for research purposes, unless such processing is necessary for the performance of a task carried out in the public interest.

Automated decision making and profiling

If we have made a decision about you based solely on an automated process (e.g. through automatic profiling) that affects your ability to use the Services or has any other significant influence on you, you can ask not to be subject to such a decision unless we can demonstrate to you that such a decision is necessary for the entering into, or performance of, a contract between you and us. Even if a decision is required to enter into or perform a contract, you can contest the decision and require human intervention.